Orders & requests
Service request
For trades, maintenance and anyone who visits a site. Photographs are the single most useful field here — they turn a vague description into a job that can be quoted.
- Questions
- 8
- Takes about
- 3.5 min
- Style
- One page
- Scoring
- None
Free, no card. It lands in your workspace as an editable draft.
Worth knowing
- The welcome screen and the intro text above the first question carry example turnaround times, policies and promises. Rewrite them as yours before you publish — they are the part respondents take literally.
What's in it
Book a visit
Welcome screen
A photograph is worth five questions. It turns a vague description into a job we can quote…
Rich text
- 1
Your name*
Short text
- 2
Best number*
Phone
- 3
Email
Email
- 4
Where's the job?*
Address
- 5
What kind of work?*
Repair · Installation · Maintenance · Inspection · +1
Multiple choice
- 6
Describe the problem*
Long text
- 7
Photos of the problem
File upload
- 8
How soon?
Emergency — today · This week · Within a month · No rush
Multiple choice
We've got it
Ending
How to use this template
Open it as a draft
Press "Use this template" and it lands in your workspace as an editable form with all 8 questions already in it. No card, and nothing is published until you say so.
Cut what you do not need
Every question you remove is one fewer reason to abandon the form. It takes about 3.5 minutes to fill in as it stands, and that is the number worth protecting.
Add from the question bank
Pick what you are missing from the questions below. Drag any of them in, change the wording, and use conditional logic so people only see the ones that apply to them.
Share it, or put it on your own site
Publish to get a link, or embed it in a page you already have. Answers arrive in your dashboard, and you can send them on to anywhere else with a webhook or an integration.
32 service request form questions to choose from
A service request form is a work order. The questions that matter are the ones an engineer needs before they get in the van: what, where, how to get in, and how urgent.
Access is the one most forms forget, and the one that wastes a whole visit.
What needs doing
- What service do you need?
- Describe the problem or the job.
- When did you first notice it?
- Is it getting worse?
- Has anyone looked at it already?
- What did they say or do?
- Is it under warranty or a service contract?
- Attach photographs of the problem.
Where and what
- What is the address?
- Which room or area?
- What make and model is it?
- Do you have a serial number?
- How old is it?
- When was it last serviced?
- Are there other units at the same site?
- Is there anything unusual about the installation?
Access and timing
- How urgent is this? (Emergency, this week, when convenient)
- Is anything unsafe or unusable right now?
- Which days and times suit you?
- Will someone be there to let us in?
- Who, and what is their number?
- Is there parking?
- Are there access codes, keys or sign-in procedures?
- Are there pets or anything else we should know about?
Account and approval
- What is your name?
- What is your email address?
- What is your phone number?
- Are you the owner, the tenant or the manager?
- Who approves the cost?
- Is there a spend limit we should work to?
- Do you need a quote before we start?
- Do you need a purchase order number on the invoice?
Service Request form questions, answered
- What should a service request form ask?
- What the problem is, where, how urgent, and how to get in. Access and availability are what turn a request into a visit that actually happens.
- How do I prioritise service requests?
- Ask one urgency question with clear options and route on it. 'Nothing is working and it is unsafe' and 'this is annoying me' should not arrive in the same queue.
- Can customers attach photos to a service request?
- Yes, and it is worth asking for. A photograph often tells an engineer which part to bring, which turns two visits into one.
- Can a service request form book the appointment?
- Yes. A booking block shows real availability and holds the slot, so the visit is scheduled in the same submission rather than arranged by phone afterwards.
- Is this service request form template free?
- Yes. Use it, publish it and collect answers on the free plan with no card. Paid plans add things like payments, scheduling, removing our badge and your own domain, but none of them are needed to run this form.
- Do I need an account to use it?
- You need one to edit and publish, because the form has to live somewhere and the answers have to come back to you. Signing up takes about a minute and does not ask for a card. The people filling your form in never need an account.
- Can I change the questions?
- All of them. The template is a starting point, not a fixed form: add, remove, reword and reorder anything, change the look, and use logic so people only see the questions that apply to them.
- Can I put it on my own website?
- Yes. Embed it in a page you already have, or share the link. On a paid plan you can serve it from your own domain so the address says your name rather than ours.
- Where do the answers go?
- Into your dashboard, where you can read, search and export them as CSV. You can also have each response emailed to you, pushed to another tool with a webhook, or sent to a connected integration.
- How long does this form take to fill in?
- About 3.5 minutes as it stands, across 8 questions. Every question you cut brings that down, and shorter forms get finished more often.
Worth reading next
- How to Take Payments on a FormFixed prices, calculated totals and deposits, which provider to use, and the compliance questions people discover too late.
- Show the price before they ask for itContact us for a quote filters for patience rather than intent. What happens when you let people work the number out themselves.