General enquiry

How to use this template

1. 1

   Open it as a draft

   Press "Use this template" and it lands in your workspace as an editable form with all 2 questions already in it. No card, and nothing is published until you say so.

2. 2

   Cut what you do not need

   Every question you remove is one fewer reason to abandon the form. It takes about 1 minutes to fill in as it stands, and that is the number worth protecting.

3. 3

   Add from the question bank

   Pick what you are missing from the questions below. Drag any of them in, change the wording, and use conditional logic so people only see the ones that apply to them.

4. 4

   Share it, or put it on your own site

   Publish to get a link, or embed it in a page you already have. Answers arrive in your dashboard, and you can send them on to anywhere else with a webhook or an integration.

General Enquiry form questions, answered

What is the difference between a general enquiry form and a contact form?

In practice, nothing, except that a general enquiry form usually handles several audiences at once. The thing that makes it work is a routing question near the top and logic that hides everything irrelevant to the answer.

Should I have one form or several?

One form with branches, unless the audiences never overlap. Several forms means somebody has to choose correctly before they have told you anything, and people choose wrong constantly.

How do I route enquiries to different inboxes?

Set up notifications that fire on the category answer, so sales enquiries land with sales and billing questions land with finance. The person filling it in never sees any of that.

Can I show different thank-you messages for different enquiries?

Yes. Outcome routing sends people to different ending screens based on their answers, so a job applicant and a customer with a broken login get the right next step rather than the same generic line.

Is this general enquiry form template free?

Yes. Use it, publish it and collect answers on the free plan with no card. Paid plans add things like payments, scheduling, removing our badge and your own domain, but none of them are needed to run this form.

Do I need an account to use it?

You need one to edit and publish, because the form has to live somewhere and the answers have to come back to you. Signing up takes about a minute and does not ask for a card. The people filling your form in never need an account.

Can I change the questions?

All of them. The template is a starting point, not a fixed form: add, remove, reword and reorder anything, change the look, and use logic so people only see the questions that apply to them.

Can I put it on my own website?

Yes. Embed it in a page you already have, or share the link. On a paid plan you can serve it from your own domain so the address says your name rather than ours.

Where do the answers go?

Into your dashboard, where you can read, search and export them as CSV. You can also have each response emailed to you, pushed to another tool with a webhook, or sent to a connected integration.

How long does this form take to fill in?

About 1 minutes as it stands, across 2 questions. Every question you cut brings that down, and shorter forms get finished more often.