Feedback
Customer feedback
A rating on its own tells you a number and nothing else. This asks why immediately after, while the reason is still in mind, and asks whether you may reply.
- Questions
- 4
- Takes about
- 1.5 min
- Style
- One at a time
- Scoring
- None
Free, no card. It lands in your workspace as an editable draft.
Worth knowing
- The follow-up question is what turns feedback into a conversation. Keep it.
Others in feedback
Net Promoter Score
The standard NPS question, with the follow-up that makes it useful.
2 questions~1 min
Customer satisfaction (CSAT)
One satisfaction question, asked straight after the interaction.
2 questions~1 min
Product feedback
What they use, what's missing, and what nearly made them leave.
4 questions~2 min